Shipping & Delivery

Orders inside the US and Canada

  • Orders are processed and shipped Monday through Friday
  • Partel offers free standard delivery for all online orders over $2500 on partel.com. We reserve the right to change or end this offer at any time.

  • All the orders sent by 11 pm Monday - Friday are processed in a few hours and the shipment will be made to you the next day.

TRACK YOUR ORDER

Once you have registered your order, you can track its status from your customer account in the "My Orders" section.

DELIVERY

The shipping cost is based on the weight of the products in the order, regardless of the order value.

The shipping cost will apply and will be visible in the cart including:

  1. orders that also contain products in promotion with free shipping;
  2. orders over $ 2500.

In addition to the weight tax, products are added shipping taxes per region and area, which varies by geographic area. All these taxes are displayed in the shopping cart, below the prices of the product.

SHIPPING METHODS

Ground
Guaranteed cost-effective delivery

  • Day-definite delivery in one to five days  
  • With guaranteed delivery, know in advance when your shipment will arrive 

Standard
Guaranteed economical ground delivery for less-urgent shipments

  • Ideal for your less-urgent shipments to and from the U.S. (except Alaska and Hawaii)
  • Up to the three delivery attempts made

Worldwide Expedited
Fast, guaranteed deliveries for less-urgent international small package shipments

  • Guaranteed, day-definite delivery or your money back

Worldwide Express
Express international shipping to destinations throughout the world

  • Send packages to over 135 countries and territories and receive packages from over 185 countries and territories
  • Guaranteed, time-definite service or your money back
  • In-house customs clearance provided
  • Up to three delivery attempts made

Worldwide Saver
International express shipments with the guaranteed end of the day delivery

  • Next business day delivery by the end of the day to Canada

CHANGE OR CANCEL THE ORDER

  • The process of canceling an order or delivery is available in your customer account, the "My Orders" section.
  • If the cancellation is no longer possible in your account, if you have changed your mind and you do not want a product in the order, you want a product other than the one ordered or you do not want any of the ordered products, you can notify us as soon as possible at 8884871012 or sales@partel.com. We'll do everything we can to accommodate your request. However, since we send orders to our warehouses frequently throughout the day to provide customers fast fulfillment and shipping, we're unable to cancel orders that have already been processed.

What if my merchandise arrives damaged?

  • If you order arrives with damage, please call 8884871012 so we may assist you with a replacement order or refund. If you are present at the time of delivery, refuse the broken or damaged items with the carrier and, when applicable, note the damage on the delivery receipt.
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